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Lowest Price Online

Why book elsewhere when you can book direct and get 15% LOWER RATES than other websites?

At Far East Hospitality, the safety and well-being of our guests and our staff remain our utmost priority.

Across our hotels and serviced residences in Singapore and Malaysia, we have enhanced precautionary measures so that you are Far More Assured when staying with us. We have worked closely with government and health agencies to deliver stringent health and hygiene protocols and are committed to delivering a clean and safe environment for all our guests.

You may download our informational deck on our hotels here and on our serviced residences here, or find an overview of these measures below.

Latest Updates
Last Updated: 15 July 2020

In line with the advisory by the Singapore Government on 3 July 2020, we have received approval from the relevant authorities for the following hotels to be able to accept room reservations for staycations:

    • Oasia Hotel Downtown
    • Orchard Rendezvous Hotel
    • Village Hotel Bugis
    • AMOY
    • The Barracks Hotel Sentosa

We will continue to accept bookings via our websites for guests issued with Stay-Home Notice, and for students, foreigners and foreign workers affected by travel restrictions.

For our hotel in Malaysia, we will continue to accept bookings via our websites for Malaysia Citizen or PR and overseas guests affected by travel restrictions.

WE ARE
CERTIFIED
CLEAN & SAFE

Our hotels in Singapore have been certified with the SG Clean – a whole-of-Government initiative, while our hotel in Malaysia has been certified with the ‘Clean & Safe Hotel’ label by Malaysian Association of Hotels, in line with the guidelines from the Government of Malaysia. These certifications reflect the stringent sanitisation and hygiene measures that we have taken. Please visit SG Clean website or the Tourism Malaysia website for more information.

PLAN WITH
CONFIDENCE

Our flexible reservation and cancellation policies help you plan your travels with confidence:

  • Amendment of travel dates is allowed for non-refundable bookings.
  • Reservations can be changed or cancelled with no charge up to 24 hours before arrival day2.

  • Please read our FAQs below for more information.

    SAFETY
    MEASURES

  • SafeEntry (a national digital check-in system) to log the entries and exits of guests, vendors and staff members.
  • Temperature-taking via thermal scanners at entrances or standard temperature screening thermometers.
  • Face masks are available upon request.
  • CLEANING &
    SANITIZING

  • Use of premium grade solutions for cleaning and sanitization.
  • Increased frequency of deep cleaning of public areas and all high touchpoint surfaces such as lift buttons, room key cards and pens.
  • Additional guest sanitization stations in public areas.
  • REST WELL IN
    OUR GUESTROOMS

  • Rooms are fully disinfected after each departure, and food grade bleach is used for cleaning of cups and utensils provided in rooms.
  • Single-use amenities are provided in every room.
  • All staff to service or enter rooms wearing Personal Protective Equipment (PPE)1.
  • Option to reduce daily housekeeping services and contactless ways to exchange linens.
  • DINE
    WITH EASE

  • Breakfast is served in bento boxes or a la carte plating.
  • Orders for in-room dining or takeaways are offered at dining outlets.
  • Physical distancing is enforced for dine-in at restaurants.
  • Use of individually-wrapped items such as salt and pepper sachets to reduce contamination.
  • Use of juice dispensers to minimise contact on beverage containers.
  • UPDATE ON
    OUR AMENITIES

  • All recreational facilities including gyms, spas, business lounges are closed until further notice, with the exception of the hotels approved to accept room reservations for staycations.
  • In-room exercise equipment is offered at selected properties and loaned out on a first-come first-served basis.
  • SOCIAL
    DISTANCING
    MEASURES

  • Queue markers placed at areas like reception counters, lift lobbies and smoking zones.
  • Lift capacity is monitored and lift flooring is demarcated to ensure distancing.
  • All seats at lobbies and common areas are spaced minimally 1m apart and alternate seats are crossed out.
  • MEETING
    EVENTS

    Besides the measures taken above:

  • Meeting spaces and equipment are disinfected and sanitised after each event.
  • Increased frequency of air filter replacement and Air Handling Unit (AHU) cleaning at meeting rooms and ballrooms.
  • Meeting rooms comply to safe distancing guidelines and are equipped with teleconferencing capabilities.
  • Seats are set up one metre apart in theatre style and capacities for banquet tables reduced to follow safe distancing measures.
  • WEDDING
    EVENTS

    Besides the measures taken above:

  • Each wedding couple will be allowed to hold one wedding reception.
  • Marriage solemnizations and wedding receptions will be allowed to take place with up to 50 persons (including the couple, excluding the Solemniser and vendors).
  • For activities such as customary rites and ceremonies, physical set-up and event arrangements must adhere to prevailing gathering size limits (up to 5 persons in a group).

  • For the most updated guidelines, we advise guests to refer to the Singapore Government advisory here.

    Frequently Asked Questions

    • What is the latest health situation in Singapore and Malaysia?

      As the situation is still evolving, we advise guests to refer to the Singapore Government advisory and the Malaysia Government advisory for the most updated information prior to booking their travel to Singapore and Malaysia respectively.

    • I am making a new reservation. What should I take note of in terms of booking/ amendment/ cancellation policy?

      • As mentioned above, bookings can be changed or cancelled with no charge up to 24 hours before arrival day (dependent on the rate plan policy of individual hotels).
      • You are allowed a one-time complimentary change of stay dates if the change is made up to three days prior to arrival, and for stays from now till 30 Jun 2021.
      • For subsequent change of stay dates or if the change of stay dates is requested within three days of arrival, a SGD50 amendment fee will apply.
      • Do note that changing the stay dates on any reservation may result in different pricing and the latest pricing for your amended stay dates will apply.
      • Cancellation policies may vary depending on offer or rate plan. We advise all customers to review the cancellation policy of the selected offer before confirming their reservation online. For example, the 'Picnic Rendezvous' offer has a cancellation policy of 72 hours.

    • How can I cancel and get a full refund for my reservation?

      Kindly contact the following:
      • For Hotel reservations, please contact reseasy@fareast.com.sg
      • For Serviced Residence reservations, please contact reservations@fareast.com.sg

    • If there are changes to the health situation in Singapore and Malaysia during my stay, can I shorten my reservation at no extra charge?

      Yes, you may shorten your stay with no penalty.

    • Room rates are inclusive of the use of hotel facilities and may be packaged with attraction tickets and activities, which I wish to opt-out from. Can I therefore get a discount on my booking?

      The rates offered by our hotels and serviced residences are final. We are unable to exchange room or rate inclusions for cash, other privileges or value-adds.

    • What is SafeEntry? Is it mandatory for a guest to use SafeEntry when entering or leaving your property?

      SafeEntry is a national digital check-in system that logs the names, identification and mobile numbers of individuals to facilitate contact tracing efforts. All businesses in Singapore must institute SafeEntry and it is mandatory for all our guests to scan entry and exits with SafeEntry.

    • Will you provide thermometers and medical masks to guests?

      Medical masks can be purchased at our reception counters. While we do not provide thermometers for purchase, temperature of guests entering the hotel premises will be taken at all times.

    • How are your staff trained on preventive measures and safe interaction with guests?

      We ensure that our staff are trained and regularly refreshed on the following:
      • Proper handwashing techniques
      • Enhanced hygiene and disinfecting practices, including familiarity with disease symptoms
      • Food preparation and food safety with emphasis on measures specific to COVID-19
      • Mask fitting, gowning, de-gowning and disposal of their Personal Protective Equipment (PPE)
      • Government protocols for managing unwell guests and suspected and confirmed COVID-19 cases

    • How are you safeguarding the health of your staff?

      Our staff must wear a medical mask at all times and must undergo temperature screening at least 2 times a day. Unwell staff are not allowed at work.

    • I do not want your housekeeping staff to enter my room during my stay, but I would still like to replenish my room amenities. How can I do so?

      Our housekeeping staff will wear a full set of Personal Protective Equipment (PPE)1 when servicing your rooms. Should you prefer to replenish your room amenities in a contactless manner, we will leave them outside your door at a designated time daily.

    1Applies only for properties based in Singapore.
    2Cancellation policies may vary depending on offer or rate plan. We advise all customers to review the cancellation policy of the selected offer before confirming their reservation online. For example, the 'Picnic Rendezvous' offer has a cancellation policy of 72 hours.